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  Home > Customer Service > Help > Tutorials > Domain & Hosting
 

Domain & Hosting Transfers

Domain Transfer

For a transfer to be successful, the following conditions must exist:

I. Domain cannot be in Locked, Hold, or Dispute status.

II.
Domain name must have been registered for more than 60 days since it was first registered there OR since it was last transferred.

III. Domain names that are expired but not deleted (up to 40 days past the expiry date, for most TLDs) can be transferred.

VI. The current administrative contact's email address must be valid, to allow for the confirmation of the transfer request.

To Proceed:


1. Fill-out the domain registry transfer form and select "transfer".

2. Type in the domain name that you will be transferring and the contact details (owner, administrative, billing). Please be sure that the administrative contact e-mail address is the same as the one you have indicated when you first registered this transferred domain.*

3. Fill out your credit card details to finalize the transfer of your domain name.

4. Confirm the transfer details. If there are any errors, click on the appropriate step on the left and make the corrections.
*In order to verify the transfer request, the email address must be acquired. The OpenSRS system finds the email address for the administrative contact by querying the WHOIS output of the current Registrar.

If the email address is available from the WHOIS output and is properly formed, the system emails the administrative contact a URL with instructions for approving or declining the transfer request.

IMPORTANT: If OpenSRS cannot determine the email address of the admin contact (e.g. it is missing, does not contain valid characters, email address is outdated) OR the Registrant chooses to do nothing, then the opportunity to decline the transfer times out, and the Registry automatically completes the transfer after five days.

The domain transfer process usually takes 5-7 working days to be completed.

A transfer charge of $18.00* for a .com/.net/.org/.biz/.info domain and $28.00 for a .ca domain will apply. This charge includes one year extension of your domain's expiry date after the transfer is completed.


NOTE: A domain's nameservers cannot be changed during a Registrar transfer. The nameservers will remain the same during the transfer, and they can be changed once the domain has reached the OpenSRS system.

* prices are in CND and subject to 7% tax.


Hosting Transfer

To avoid website downtime, please follow the below procedures BEFORE cancelling your initial hosting account:

1. Sign up for a Web hosting account via our Signup Wizard. Once your account is setup, you will receive an e-mail from us (subject:"Your web account is ready!") which includes your FTP/control panel login information and account settings.

2. Contact your domain registrar and have your domain DNS point to our assigned nameserver addresses which are sent along in our Welcome email. Please contact us at support@mecca.ca should you need information about your DNS information.

It will take about 48-72 hours for your domain registrar to update their DNS (the amount of actual time varies by registrar). Once it's updated, your domain name will point to your new website that is hosted on Mecca's servers automatically.

3. Next, upload all your files to our Web server and create all associated email address(es) via our Control Panel. The welcome email should contain all tutorials (with screenshots) for setting up email accounts.

4. If you use e-mail addresses associated with the domain name, we recommend that you check mails at both locations (via your previous hosting company and on our mail server). Once you confirm that all e-mail settings and your website are properly pointed to Mecca, go ahead and cancel the account with your previous hosting company.

 
 
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