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帳單政策

Terms and Conditions

Version 1.30.022303

skyhost.com.hk 所有使用條款以英文版本為準。

Billing Policy

Payment 付款方法

  • 信用卡付款

    最快速、最方便:

    本公司使用 Moneris 的電子信用卡付款服務,客戶可以利用自己的信用卡作出付款。本公司建議您使用信用卡付款方式付款,以便快速啟用您所購買的服務。

    如欲信用卡付款,請利用我們網上128-bit加密信用卡付款服務系統:https://ssl.mecca.ca/chsignup

     

  • 美金支票付款

    美金支票抬頭請寫"Mecca Internet Solutions Ltd." ,並於背後寫上賬單編號或域名和電郵再寄往以下地址:

    Mecca Internet Solutions Ltd.
    #201-8680 Cambie Road
    Richmond, BC V6X 4K1
    Canada

    客戶須知

    1. 所有支票須一個工作天或銀行最後核對及收妥後方可作實。

    2. 客戶的款項收妥後,本公司方會提供有關服務。

    3. 付款後不設退款;但在十四天內服務如未能接納,本公司將會退環全款扣港幣 $90 手續費。

    4. 所有銀行手續費均由客戶支付。

    5. 請以港幣支付所有費用。

    All charges are shown in HKD Dollars. Payments are to be made in HKD dollars. Mecca accepts the following types of payment:

    • VISA card
    • Bank / CertaPay wire transfer

    All payments are due on the Account Statement Date. The Account Statement Date is the quarter, semi or annual anniversary of the date the account was activated. If you provide Mecca your credit card information, you authorize Mecca to debit your credit card for charges that apply to your account upon request. You are responsible for directly updating, or notifying Mecca, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

    Customers not paying by credit card agree to make payment of their balance due within fourteen (14) days of the Account Statement Date.

    Accounts that are due will automatically be suspended and will only be re-activated upon processing the requested payment. Accounts that are ten (10) business days past due will automatically be removed from our system. All web files and email messages will also be removed thereupon.

    In the event that the Subscriber wants to restore a suspended account due to expiration, late payment, NSF, chargeback, or poor credit history, there will be a minimum Canadian $15.00-50.00 service restoration charge on top of any chargeback fees, owing balances and interests.

    All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

    Billing Cycles (Terms)

    Mecca offers three standard Billing Cycles (terms) for hosting charges: Quarterly (3 months), Seminally (6 months) and Yearly (12 months) for Startup or higher plans. All other plans are charged in yearly (12 months) basis. The Billing Cycle begins on the Plan Activation Date.

    You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect by the approval from Mecca and at the time of the present plan renewal.

    All additional features added to an account are charged from the date subscribed until the end of the account activation date.

    Account Renewals

    In order to insure uninterrupted service to your website, renewal reminders will automatically send to the administrative email address starting 30 days prior the plan's expiry date. You are responsible for directly updating, or notifying Mecca, of any changes to your administrative/billing email address.

    Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

    Upon account expiration, your website files and emails will be purged and you are responsible to backup your website files and emails before the account expiration date.

    Statements

    Statements can be viewed and printed through email. Mecca does mail paper invoices or statements upon request only.

    Fees

    Returned (NSF) Cheques

    Mecca will suspend the client's domain/hosting entire services immediately. Mecca charges a $25.00 (CND) fee for returned (NSF) cheques. The penalty charge will increase by $25.00 per 5 business days should payment cannot be received within the specified period.

    Customers who issue an NSF cheque will be required to submit future payments with a certified cheque or money order.

    Credit Card Chargebacks due to NSF

    A $25.00 chargeback fee will be assessed for each credit card chargeback received by Mecca. The penalty charge will increase by $25.00 per 5 business days should payment cannot be received within the specified period.

    Credit Card Chargebacks due to client's dispute

    If for any reason client disputes the credit card transaction processed by Mecca, we will suspend the client's domain/hosting service immediately. Both chargeback fee ($25.00) and system restoration fee ($50.00) will apply. Should payment is not received within five (5) business days, additional $25.00 (CND) fee will apply on top.

    Bank Wire Payments

    Mecca may charge fees for accepting payment via bank wire, however, international wire transfers will be assessed a $20.00 CND processing fee by an intermediary bank in Canada. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Mecca or the amount credited to your account will be less than your intended payment.

    Reactivation

    Accounts that are due to expire will automatically be suspended. Should no reply be heard from Subscribers, all web files and email accounts will be removed from our system 5 days after the expiration.

    In the event that the Subscriber wants to restore a suspended account due to expiration, late payment, NSF, chargeback, or poor credit history, there will be a minimum Canadian $15.00-50.00 service restoration charge on top of any chargeback fees, owing balances and interests.

    Subscribers who have previously requested to have the account cancelled, the account (including the email and web files) will be removed from our server on the account expiration date. If the Subscribers wish to continue our hosting service after removal of account, they must re-signup a new account via our Signup Wizard. The account setup fee will apply.

    In the event that the Subscribers do not have the copy of their website files, a minimum Canadian $99.99 service restoration charge of files restoration fee will be assessed if Mecca is able to retreive and restore the data files to your reactivated account. However it is not Mecca responsibility to keep the copy of website files when a hosting account is expired or terminated.

    Hosting Plan Changes

    Subscribers electing to change to a lower priced hosting plan on the same platform will be charged at a $90.00 HKD downgrade fee. There is no upgrade fee for upgrading to a higher priced plan; you will be charged any difference between the applicable fee to your new and former plans.

    Platform Change

    There is no charge for changing plans to a different operating system platform for the first request. For the second time and onwards, there is a one time setup fee of $15 per request.

    Additional Features Add-on

    Added features are charged onto Subscibers' credit card on file upon subscription. In the event Subscribers cancel the service without proper and prior notice, Mecca eHosting.ca reserves the right for non- refund or penalty charge.

    Cancellations

    In order to cancel service, you must contact Mecca's Billing Team, Monday through Friday, 9:30 A.M. to 5:30 P.M. Hong Kong Time, at (852) 3105-5552 or toll free for N. America 1-866-738-2077 or via email at billing@mecca.ca.

    Mecca's billing representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 14 days of service. Should you are within our 14 day money back guarantee period, full amount MINUS the $90.00 HKD administration fee minus $90.00 HKD cheque handling fee (if applicable) will be credited back to your assigned credit card on file.

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